eq333 Privacy Policy

1 Introduction & Purpose of This Policy

eq333 is a trusted online entertainment service platform in Bangladesh. We are fully committed to protecting the privacy of our users' personal information. Through this privacy policy, we aim to make clear what types of information eq333 collects, how that information is stored, who it may be shared with, and what rights you have over your information.

This policy is consistent with applicable laws and regulations in Bangladesh. By registering on our platform or using any of our services, you are considered to have agreed to the terms of this policy.

2 Information We Collect

eq333 collects only the information necessary to operate its services properly. Details are provided below:

2.1 Information You Provide Directly

When you register on our platform or manage your account, the following information may be collected from you:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment-related information (such as bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification

2.2 Automatically Collected Information

When you use the eq333 website or platform, the following information may be collected automatically through technical means:

• IP address and device information
• Browser type and operating system
• Duration of use and activity logs on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases, information may be received from legitimate third-party sources for the purpose of identity verification or fraud prevention. Such collection of information is always carried out within the limits of applicable law.

3 Purpose of Using Your Information

eq333 uses the information it collects only for the legitimate purposes listed below:

• Account management and verification: To confirm your identity and keep your account secure.
• Financial transaction processing: To complete deposits and withdrawals accurately.
• Customer support: To provide assistance via 24/7 live chat and email.
• Fraud and money laundering prevention: To ensure the security of the platform.
• Regulatory compliance: To meet applicable legal requirements.
• Service improvement: To conduct analysis in order to improve the user experience.
• Communication: To keep you informed about important updates, policy changes, or account-related matters.

4 Sharing & Disclosure of Information

eq333 may share information with third parties only in very limited circumstances and only in the cases listed below:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party service providers involved in payment processing, identity verification, technology infrastructure, and customer service. These partners may use the information only for the purpose of providing their specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Disclosing information may become a legal obligation in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such circumstances, eq333 is required to comply with applicable law.

4.3 Fraud and Security Matters

Necessary information may be shared with relevant authorities for the purpose of preventing money laundering, fraud, or other illegal activities.

4.4 Business Restructuring

In the event of a company merger, acquisition, or business restructuring, user information may be transferred to the new entity. However, the new entity will be required to comply with the terms of this privacy policy.

5 Data Security Measures

eq333 follows industry-standard technical and organisational security measures to ensure the protection of your information:

• SSL encryption: All data transmissions are protected by SSL/TLS encryption.
• Password hashing: Your password is never stored in plain form — industry-standard hashing algorithms are used.
• Access controls: Only authorised personnel are granted access to user information based on specific need.
• Firewall and security monitoring: Regular monitoring is conducted to prevent unauthorised access and cyber attacks.
• Security audits: Regular security assessments and vulnerability tests are carried out.

Even so, no digital system is entirely free of risk. While eq333 takes every possible security precaution, users are advised to keep their own account credentials confidential.

6 Cookies & Tracking Technologies

eq333 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: Essential for the core functionality of the platform — maintaining login sessions and ensuring security.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Analyse platform usage to help improve the quality of our services.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

7 Data Retention Period

eq333 retains your information only for as long as it is necessary or legally required. Generally:

• Active account information is retained for as long as the account remains active.
• Even after an account is closed, certain information may need to be retained for a specified period for legal and regulatory reasons.
• Financial transaction records are retained in accordance with applicable legal requirements.
• Security logs are retained temporarily and deleted on a rolling basis.

After the designated period, information is permanently deleted in a secure manner or anonymised so that it can no longer be linked to any individual.

8 User Rights

As a user of eq333, you have the following rights over your own information:

8.1 Right of Access

You may request at any time to know what information eq333 holds about you.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

In some cases, you may object to the processing of your information for a specific purpose.

8.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

9 Protection of Children's Privacy

eq333 is strictly a platform operated for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at the time of registration, and if any user is found to have failed age verification, their account will be closed immediately and the relevant information will be deleted.

If you believe that a minor has registered on eq333, please notify our support team immediately.

10 Third-Party Websites & Services

The eq333 platform may at times have integrations with third-party game providers or payment services. These third parties have their own privacy policies and eq333 is not responsible for their data processing. We advise you to read the privacy policy of any third-party service before using it.

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others have their own data protection policies. Technical data related to playing their games may be sent directly to their servers.

11 Policy Changes & Updates

eq333 reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify users in the following ways:

• Posting a notice on the platform
• Sending a message to the registered email address
• Updating the "Last updated" date on this page

Continued use of the platform after a policy change will be considered as your acceptance of the updated policy. It is therefore recommended that you check this page regularly.

12 Contact & Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us:

We are committed to resolving any privacy-related requests as quickly and effectively as possible. eq333 believes that transparency and earning the trust of our users are the foundation of a lasting and successful platform.